| Support Center Items |
 Using Support Center and Support Tickets |
Woolich Racing offers free Customer Support, and can be accessed on our website, at woolichracing.com/support. The Support Tickets system uses a separate login to your Woolich Racing login. So, if you have not created a Support Ticket account, try making one now. If possible, please use the same email address as you use with Woolich Racing Tuned. This is what it will look like when you go to our support site: 
1. First, click the ‘Sign In’ button at the top right. 2. Then click on ‘Create an account’ button to create a new account. If you already have an account, then you can skip this step. 3. Next enter your email address, enter your name in the ‘Full Name’ box. You can enter your shop name at the end of your full name if you wish. 4. Select your country, which will help us to direct sales enquiries to the correct distributor. 5. Enter your password, make sure to remember or write it down, and then click ‘Register’. 
6. Once you have signed in, you will be taken to the ‘Open Tickets’ page, where you can see tickets that our technicians have not yet responded to. 7. To open a ticket, click the 'Open a New Ticket button. 
8. You will be taken to the New Ticket page. Make sure to select the Help Topic. 
9. Then fill out the Issue Summary, and then put more details in the box below. You can also upload additional files here. 
10. To see tickets that have been responded to, or closed, click the ‘Closed’ button on the upper right side. Tickets marked 'Closed' or 'Resolved' have been completed. Tickets marked 'Answered' have been answered by us, and are waiting for your reply. An email notification will be sent when we reply to your ticket. You can respond to the ticket by replying to the email notification or via the ticket system. Our reply to the ticket can be found in the 'Open' section. 
11. Click on the ticket, to view the ticket and add a reply. This will automatically re-open the ticket, and notify our Support Team that it is waiting in the queue to be answered. When we reply you also will receive an email notification You can also reply to the ticket by replying to the email notification which will also automatically appear in the ticket system. - DO NOT CREATE A NEW EMAIL TO REPLY TO AN EXISTING TICKET AS THIS WILL OPEN UP A BRAND-NEW TICKET.
- OPEN A NEW TICKET FOR A NEW ISSUE: replying to an old ticket with a new issue will make it harder for us to respond to your ticket.
Please provide as much information as you can, including ECU part number, the interface used, the type of harness used, screenshots of any errors you receive, and pictures that you can attach to your tickets. This will help us solve your problem as quickly as possible and our technicians will strive to provide you with quality support. Please remember to keep things respectful and we will respond to your ticket as soon as we can. This YouTube video also highlights Using Support Center and Support Tickets.
Was this helpful? YesNo
open in new page |
| User Guides & Installation Manuals |
Here at Woolich Racing we have invested heavily in the development of our software and hardware to allow you to get the best performance from your motorcycle. Our business has been built on providing the tools needed by tuners to achieve performance capabilities far exceeding those offered by the manufacturers. We strive to remain competitive by offering unique products, outstanding customer support and many other features that differentiate us from our competition.
In the interests of continuing to offer our products and services at competitive prices we have a policy of sharing all relevant installation and user manuals with our users. For this reason ?User Guides are freely available to you after you have purchased the Bin File Definition for a particular bike on your account. If you purchase bin file definitions for several different bikes, you will find the relevant installation manuals and user guides here.
We also have a wealth of video tutorials that cover the WRT software in a lot of detail, these are highlighted in this short video:
NOTE: User guides do not contain comprehensive explanations on how to tune, or what Other Maps do for specific bikes. Our RaceTools guides and AutoTune guides will show you how each of the parameters is used, and our recommended processes for tuning these features.
Was this helpful? YesNo
open in new page |
| Woolich Racing YouTube Channel |
Woolich Racing has many video guides available on the Woolich Racing YouTube channel. The video guides include technical guides on how to use the different features in the software, purchasing and product guides, and various troubleshooting videos. Some of the videos on our channel will be used in this Foundations Course.
Was this helpful? YesNo
open in new page |
| How to compare bin files and copy maps |
In WRT we have a feature that allows you to compare the differences between the maps in one bin file compared to another. By extension this feature can also be utilised to copy values from the 'Compare' file to the file that is currently open in the software. Please watch the video below to learn more about this feature.
Was this helpful? YesNo
open in new page |
| Introduction to Woolich Racing Tuned (WRT) Software |
Was this helpful? YesNo
open in new page |
| Downloading and installing the WRT software (includes Bin File Definition access) - Video Tutorial |
This short video shows you how to download, install and register for the free Woolich Racing Tuned (WRT)
software, along with demonstrating how to access both purchased and free Bin File Definitions.
Was this helpful? YesNo
open in new page |
| Updating Firmware on Woolich Racing v3 Interfaces - Video Tutorial |
Was this helpful? YesNo
open in new page |
| Diagnosing "Write ECU" and Harness Installation Errors |
Was this helpful? YesNo
open in new page |
| How to Write ECU using On Bike Harness |
Was this helpful? YesNo
open in new page |
| Woolich Racing AutoTune Live - Tutorial |
Was this helpful? YesNo
open in new page |
| Overview of the WRT software - Video Tutorial *RECOMMENDED VIEWING* |
Overview of using the Woolich Racing Tuned software to edit various maps and settings including Fuel maps, Ignition maps, and RPM limiters.
Was this helpful? YesNo
open in new page |
| Write ECU with Bench Harness |
Was this helpful? YesNo
open in new page |
| Woolich Racing Data Viewer - Live |
Was this helpful? YesNo
open in new page |
| Bin File configuration in the WRT software - Video Tutorial |
This video shows how to use the Bin File Configuration section of the Woolich Racing Tuned software to
unify fuel and ignition maps for easier editing.
Was this helpful? YesNo
open in new page |
| Woolich Racing Live Engine Data Viewer |
Was this helpful? YesNo
open in new page |
| Reading an ECU - includes instructions and Video Tutorial |
The following are the steps to read an ECU using the Woolich Racing Tuned software:
-
Install Harness according to the Installation Instructions.
-
Connect the Interface to the harness.
-
Connect the Interface to the computer with the supplied USB cable. Please note that we recommend using a high-speed USB port.
-
Ensure Interface is in ECU flashing mode (red LED on).
-
Open Woolich Racing Tuned Software.
-
Open the bin file definition for your model (click the "New" button then select the manufacturer, model, year and part number).
-
Turn the bike ignition on, gear in Neutral, Kill Switch in the RUN position or turn the power supply on for bench flashing.
-
Click the "Tools"=>"Read ECU" menu item.
-
The WRT software will connect to the ECU and read the bin file from the ECU into memory.
N.B. If you are performing multiple flashes with a V1 & V2 Interface only, remember that you need to have cycled the interface into the center mode position then back to
flashing mode before attempting another write/read operation. The V3 Interface requires the switch on the Right Hand Side at all times for Reading, Writing, Data Logging and Diagnostics.
Was this helpful? YesNo
open in new page |
| Writing to the ECU - includes instructions and Video Tutorial |
The following are the steps to read an ECU using the Woolich Racing Tuned software:
-
Install Harness according to the Installation Instructions.
-
Connect the Interface to the harness.
-
Connect the Interface to the computer with the supplied USB cable.
-
Ensure Interface is in ECU flashing mode (red LED on).
-
Open Woolich Racing Tuned Software.
-
Open the bin file definition for your model (click the "New" button then select the manufacturer, model, year and part number or click the "Open"
button to open a previously saved bin file).
-
Make any changes to the bin file.
- Turn the bike ignition on, gear in Neutral, Kill Switch in the RUN position or turn the power supply on for bench flashing.
-
Click the "Tools"=>"Write ECU" menu item or click the "Write" button on the main form.
-
The WRT software will connect to the ECU and write the bin file to the ECU, the progress is shown at the bottom of the Main Form.
N.B. If you are performing multiple flashes with a V1 & V2 Interface only, remember that you need to have cycled the interface into the center mode position then back to flashing mode before attempting another write/read operation. The V3 Interface requires the switch on the Right Hand Side at all times for Reading, Writing, Data Logging and Diagnostics.
This video explains how to write to an ECU using the Woolich Racing Tuned (WRT) software.
Was this helpful? YesNo
open in new page |
| 2015+ R1 ETV Basic Guide |
Special thanks to Joel Sym from MotoTune for producing the video.
Was this helpful? YesNo
open in new page |
| 2015+ R1 ETV Advanced Guide |
Special thanks to Joel Sym from MotoTune for producing the video.
Was this helpful? YesNo
open in new page |
| Kawasaki 2016 ZX10R ETV Guide |
Special thanks to Joel Sym from MotoTune for producing the video.
Was this helpful? YesNo
open in new page |
| Identifying the Correct Part Number for Your ECU |
The ECU part number is used by the WRT software to ensure that only compatible bin files are written to that ECU. Sometimes we do not know the ECU part number but there are several methods of finding this out.
Some ECUs have the part number written on the outside of the casing, this is useful if you are able to visually inspect the unit.
Keihin ECU showing part number on label (38770-MKP-AP2)
If you can't find the part number written on the ECU but know the year and model of a bike, you can connect to the ECU using the WRT software. To do this first you need to open a new bin file for the same model and year and select one of the existing ECU part numbers from the list. Don't worry if it is not identical to your ECU part number, this will be read in the next step.
First click on the 'New' button to open the Model Selector: In the 'Model Selector' window select your specific model (In this case a 2022 Honda CBR500R), select one of the ECU part numbers (here we have selected 38770-MKP-A01) and click on the 'New' button.
and use Tools > Read Part number and Serial Number.
When the software identifies the part number, click ‘Yes’ and the software will open up that part number for you.
If this is the first time writing to a particular ECU, your PC will need to be connected to the internet for the key to be registered. After an ECU has already been flashed, you do not need to be connected to the internet to flash it.
You can find the part numbers by using the search bar in the 'New' bin files section. This search will work no matter which part of the part number you begin with, so you can also begin by typing the second part of the part number.
The following video provides an overview of both of these methods:
Was this helpful? YesNo
open in new page |
| Zeitronix Wideband O2 Installation |
Was this helpful? YesNo
open in new page |
| Wiring up 12v Power Supply for Bench Harness |
Was this helpful? YesNo
open in new page |
| Harness Installation (On Bike Harness) |
Was this helpful? YesNo
open in new page |
| Purchase Bulk Bin File Definition Keys |
Was this helpful? YesNo
open in new page |
| Opening Bin File Definitions - Video Tutorial |
This short video demonstrates how to open a new bin file in the Woolich Racing Tuned software. It also
shows the process of purchasing a bin file definition from the Woolich Racing website.
Was this helpful? YesNo
open in new page |
| Editing Fuel Maps - IAP & TPS - Video Tutorial |
This video explains the various ways that you can edit fuel maps in the Woolich Racing Tuned software, it
also covers some of the various maps that are available in the bin files.
What's the difference between IAP and TPS Fuel Maps?
Was this helpful? YesNo
open in new page |
| Editing Ignition Maps - Video Tutorial |
This video explains the various ways that you can edit ignition maps in the Woolich Racing Tuned (WRT) software.
Was this helpful? YesNo
open in new page |
| Settings available in the WRT software - Video Tutorial |
This video demonstrates the various functions available within the Settings of the Woolich Racing Tuned
Software. Further information is available in the dedicated Settings section of the Woolich Racing Forums.
Was this helpful? YesNo
open in new page |
| The File menu in the WRT software - Video Tutorial |
This video explains the options available on the File Menu in the Woolich Racing Tuned (WRT) software.
Was this helpful? YesNo
open in new page |
| Account menu in the WRT software - Video Tutorial |
This video explains the various functions of the Account Menu in the Woolich Racing Tuned software.
Was this helpful? YesNo
open in new page |